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Shipping Policy
Last updated August 27, 2024
By placing an order with us, you agree to the terms outlined in this policy, which is part of our Terms of Service.
1. Shipping Methods & Carriers
During checkout, the available shipping methods and carriers will be displayed based on your location. We partner with reliable carriers to ensure timely delivery, including USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. These costs are in addition to the purchase price of the products.
2. Processing Times
Orders are processed within 2-5 business days. While 97.66% of our orders are shipped within 5 business days, more than half are shipped within 3 business days. Please note that processing time does not include shipping and is an estimate, not a guarantee.
3. Delivery Times
The estimated delivery time varies by location:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where will my order ship from?
We collaborate with an on-demand fulfillment company with facilities worldwide to ship your order from the nearest location.
4. Shipping Restrictions
We currently do not ship to the following regions due to legal restrictions or carrier limitations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to certain areas within the country.
5. Tracking and Delivery Confirmation
Once your order is shipped, you will receive an email with a tracking link.
Please note that it may take up to 48 hours for tracking information to become available.
6. Refund Policy
For information on our refund and exchange procedures, including how to handle damaged or incorrect items, please refer to our Refund Policy. This policy outlines the conditions under which you can request a refund or replacement and provides detailed instructions for reporting issues with your order.
7. International Shipping Considerations
Customs duties and taxes may apply to international orders. These fees are assessed by your local customs office and are not controlled by us. Please check with your local customs office for specific information on potential charges. You are responsible for these charges.
8. Contact Us
If you have any further questions or need assistance, please reach out to us at info@brainrot-shop.com.
TODO:
Last updated August 27, 2024
By placing an order with us, you agree to the terms outlined in this policy, which is part of our Terms of Service.
1. Shipping Methods & Carriers
During checkout, the available shipping methods and carriers will be displayed based on your location. We partner with reliable carriers to ensure timely delivery, including USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail.
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. These costs are in addition to the purchase price of the products.
2. Processing Times
Orders are processed within 2-5 business days. While 97.66% of our orders are shipped within 5 business days, more than half are shipped within 3 business days. Please note that processing time does not include shipping and is an estimate, not a guarantee.
3. Delivery Times
The estimated delivery time varies by location:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where will my order ship from?
We collaborate with an on-demand fulfillment company with facilities worldwide to ship your order from the nearest location.
4. Shipping Restrictions
We currently do not ship to the following regions due to legal restrictions or carrier limitations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to certain areas within the country.
5. Tracking and Delivery Confirmation
Once your order is shipped, you will receive an email with a tracking link.
Please note that it may take up to 48 hours for tracking information to become available.
6. Refund Policy
For information on our refund and exchange procedures, including how to handle damaged or incorrect items, please refer to our Refund Policy. This policy outlines the conditions under which you can request a refund or replacement and provides detailed instructions for reporting issues with your order.
7. International Shipping Considerations
Customs duties and taxes may apply to international orders. These fees are assessed by your local customs office and are not controlled by us. Please check with your local customs office for specific information on potential charges. You are responsible for these charges.
8. Contact Us
If you have any further questions or need assistance, please reach out to us at info@brainrot-shop.com.